Terms of Service

Last Updated: September 12, 2025

Welcome to walllet.com (“walllet”), a smart contract-based non-custodial wallet service provided by PrimeUp LTD (UAE) (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of walllet’s website, mobile applications, and related services (collectively, the “Services”). By creating a walllet account or otherwise accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Cookie Policy, and Disclaimer Policy, which are incorporated herein by reference. If you do not agree with these Terms, do not use our Services.

No Financial or Investment Advice: walllet is a technology platform, not an investment advisor or broker. We do not provide financial, legal, or tax advice. Any information about digital asset prices or markets is for general information only. All decisions to buy, sell, swap, or transact digital assets are made solely by you at your own discretion. You should consider your financial circumstances and do your own research before engaging in any digital asset activities.

You must be at least 18 years old (or the age of majority in your jurisdiction) and fully legally competent to enter into these Terms. By using our Services, you represent and warrant that you meet this age requirement. If you are using the Services on behalf of a legal entity, you further represent that you are authorized to accept these Terms on that entity’s behalf and that the entity is duly organized and in good standing under applicable law. We reserve the right to refuse access to the Services to anyone, and to suspend or terminate any account, at our discretion for legal or policy reasons.

International and Sanctions Compliance: You are not permitted to use walllet if (a) you are in, under the control of, or a national/resident of any country embargoed or sanctioned by the United Nations or applicable international trade sanctions (e.g. Cuba, North Korea, Syria, or other sanctioned territories) or (b) if you are on any government list of prohibited or restricted parties. You agree that you will only use our Services in compliance with all laws and regulations applicable to you. It is solely your responsibility to ensure that your use of walllet is legal in your jurisdiction and that you do not engage in any illegal or prohibited activities through walllet.

Non-Custodial Wallet Software: walllet is provided as a non-custodial digital wallet software that enables you to manage cryptographic digital assets (such as cryptocurrencies and tokens) on supported blockchain networks. You are and remain in full control of your digital assets, private keys, and wallet credentials at all times. walllet does not hold, custody, or control any assets or keys on your behalf. All transactions facilitated through walllet are executed on decentralized blockchain networks and not by the Company. We do not execute, verify, or settle your blockchain transactions – we simply provide the interface to access the blockchain. Consequently, you bear all responsibility for your transactions and funds, and you acknowledge that all risk of loss is borne by you alone.

Account Abstraction (ERC-4337) & Passkey Authentication: walllet leverages Ethereum Account Abstraction (ERC-4337) technology and passkey-based authentication to enhance security and user experience. Instead of seed phrases, walllet uses passkeys (e.g. biometric or hardware-backed keys via Apple iCloud Keychain or Google Password Manager or Samsung Pass) to control access to your wallet. This passwordless login means your cryptographic keys and credentials never leave your device and are not known to us. walllet never stores your private keys, passkeys, or recovery phrases on our servers – these remain encrypted on your personal devices or cloud credential manager under your control. The wallet’s smart contract is deployed on the blockchain and controlled by your keys via the ERC-4337 account abstraction system. By using walllet, you understand that it is an emerging smart contract-based wallet model and accept the associated technical complexities.

Service Features: walllet enables you to perform typical wallet functions including: creating a new smart-contract wallet address, viewing balances and transaction history, sending and receiving supported digital assets, and interacting with third-party decentralized applications (“dApps”) or decentralized finance protocols. walllet may also display market data (e.g. token prices from CoinMarketCap).

. Additional features or integrations may be provided over time. All features are provided on an “as available” basis and may change or be discontinued at our discretion. We do not guarantee continuous, error-free access to any particular feature or that all features will be available in all jurisdictions. We may suspend or limit certain Services for legal compliance or technical reasons without notice.

When using walllet, you assume full responsibility for safeguarding your wallet credentials and for all activities that occur under your wallet. The following are your obligations as a user of our Services:

Decentralized Apps and Integrations: walllet allows you to connect to third-party decentralized applications (“dApps”), decentralized exchanges (“DEXs”), and other services (e.g. DeFi protocols, NFT marketplaces) for your convenience. These services are not operated by walllet or PrimeUp LTD – they are independent platforms. When you access or execute transactions through any third-party dApp or DEX via walllet, those interactions are solely between you and the third-party service provider. We do not endorse or assume responsibility for any third-party content, products, or services that you may access through walllet. Use of any third-party service is at your own election and risk. You should review and agree to the terms and policies of any third-party dApp or service before engaging with it.

Third-Party Fees and Charges: Some third-party integrations may impose their own fees (for example, swap fees, network fees, payment processing fees, or commissions). These fees are determined by the third parties and are not set or controlled by walllet. walllet does not collect these third-party fees; they are typically either built into the transaction or charged separately by the provider. We will try to disclose any known third-party fees (such as network transaction fees or partner fees) at the time you initiate a service for transparency. However, any fee information displayed in walllet’s interface is for reference only, and we cannot guarantee it is always accurate or up-to-date. You should review the fee details provided by the third party before confirming a transaction. We are not responsible for any differences between estimated fees and actual fees charged, nor are we liable for any losses or inconveniences due to fees imposed by third parties.

External Links: Our website or app may include links to third-party websites or resources that are not operated by us. We provide these links for informational purposes or user convenience. However, we do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites or resources. If you choose to visit or rely on any third-party content linked from walllet, you do so at your own risk. We encourage you to read the terms and conditions and privacy policy of any third-party site you visit.

No Endorsement: Reference to any third-party product, service, or entity by walllet (for example, displaying a partner dApp or integrating a particular service provider) does not constitute an endorsement, sponsorship, or recommendation by us. Third-party names and trademarks are used solely to describe functionality or compatibility and remain the property of their respective owners.

All content and materials available through the walllet Services, including but not limited to software code, smart contract code developed by or for walllet, website text, graphics, logos, trademarks, service marks, and any other intellectual property, are owned by or licensed to PrimeUp LTD and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use walllet and its content for its intended purpose of personal self-custody asset management. This license is provided solely for use in compliance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any portion of our intellectual property without our prior written consent.

You acknowledge that “walllet” and associated logos and designs are our trademarks or servicemarks. You agree not to remove, alter, or obscure any copyright, trademark, or other proprietary rights notices on the Services. If you provide feedback or suggestions about our Services, we may use such feedback without obligation to you. All rights not expressly granted to you in these Terms are reserved by the Company.

Irreversibility of Blockchain Transactions: Transactions executed via walllet (on blockchain networks) are irreversible by nature. Once you authorize a transaction and it is submitted to a blockchain, it cannot be cancelled or undone by walllet or anyone else. You must ensure that all transaction details (recipient address, amount, asset type, network, etc.) are correct before confirming. We are not liable for any losses due to mistakes (e.g., sending to the wrong address or wrong blockchain network) or errors in the transaction process that are not caused by a flaw in our platform. Similarly, if you choose custom transaction parameters (such as setting a low gas fee) that result in delays or failures, or if the blockchain network is congested or experiences a failure, walllet has no control over those external factors.

No Warranty on Services (“As Is”): walllet and all related Services are provided “AS IS” and “AS AVAILABLE”, without any warranty of any kind. To the maximum extent permitted by law, we and our affiliates and service providers disclaim all warranties and representations, whether express, implied or statutory, regarding the Services. This includes any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that the Services will be uninterrupted, error-free, or secure. We do not guarantee that any data displayed (such as token prices or portfolio values) is accurate, up-to-date, or reliable. All information and Services provided are on a best-effort basis. You acknowledge that use of walllet is at your own risk.

Technology Risks: By using an advanced cryptographic wallet like walllet, you accept the inherent risks of blockchain and emerging technologies. This includes (but is not limited to):

Financial Risks: Digital assets are highly volatile and speculative. The value of cryptocurrencies and tokens can fluctuate dramatically over short periods. By using walllet, you acknowledge that investing or holding digital assets involves significant risk of financial loss, and that you should never trade more than you can afford to lose. walllet does not guarantee any outcome, profit, or return from any transaction or from holding any asset. Past performance of any asset is not indicative of future results. Additionally, certain assets or activities may carry special risks (for example, DeFi lending, liquidity provision, or NFT purchases) including smart contract bugs or liquidity crises. You are solely responsible for understanding the risks associated with the assets you use and the DeFi or dApp services you engage with. We strongly encourage you to educate yourself about digital assets and maintain caution.

Not Responsible for Third-Party Actions: Any content or services provided by third parties (including those integrated in walllet) are outside our control. We do not guarantee or warrant the accuracy, behavior, or security of any third-party content or service. This means, for example, that if you use walllet’s interface to connect to a DeFi protocol or a partner on-ramp, any issue on the side of that third party (such as a security breach, service downtime, hacks, or legal compliance issues) is solely between you and that third party. walllet does not assume liability for losses or damages incurred due to your use of third-party services. Similarly, walllet is not responsible for the content of any communication or transaction between you and any third-party (even if initiated via our interface). You use third-party integrations at your own risk and subject to those third parties’ terms and privacy policies.

Beta Software and Updates: You understand that walllet’s software (including mobile apps and smart contracts) may be updated from time to time. We may add, remove, or modify features to improve the service or comply with legal requirements. We will endeavor to notify users of major changes (for example, posting an update notice or changelog). However, it is your responsibility to ensure you are using the latest version of the app for security. Using outdated versions could pose security risks. walllet is not liable for any loss or issues arising from your use of an outdated app or your failure to update the software. We also reserve the right to discontinue or suspend support for certain platforms or operating systems as needed.

To the fullest extent permitted by applicable law, PrimeUp LTD and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of (or inability to use) walllet or any third-party services accessed through walllet. This limitation of liability applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

In no event will our aggregate liability for any claim arising from or relating to the Services exceed the greater of: (a) the total amount of fees (if any) you paid to us for the Service in the 12 months preceding the event giving rise to the liability, or (b) one hundred US dollars (USD $100). Since walllet currently does not charge any direct fees for use, option (b) will typically apply as a nominal cap. This limitation is cumulative and not per-incident. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

Release: You agree to release and hold harmless walllet (PrimeUp LTD) and its affiliates from any and all claims, liabilities, or damages arising out of any act or omission of any third party that you interact with via our Services. For example, if you dispute a transaction with a third-party on-ramp provider or suffer loss due to a smart contract bug in a dApp, you release us from any claims related to those issues.

You agree to defend, indemnify, and hold harmless PrimeUp LTD (and its affiliates, officers, directors, employees, and agents) from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of these Terms or any applicable law/regulation; (b) your use of the Services in violation of any third-party rights (including intellectual property or data privacy rights); or (c) your intentional misconduct or negligence in using the Services. This indemnity includes, without limitation, any claims arising from your unauthorized or illegal use of the Services, or your use of walllet to engage with third-party services or transactions. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You shall not settle any such claim without our prior written consent.

We may update or modify these Terms from time to time in our sole discretion. If we make material changes, we will provide notice by updating the “Last Updated” date at the top of this document and, if appropriate, by additional means such as a notice on our website or app. It is your responsibility to review the Terms periodically. Any changes will become effective immediately upon posting unless stated otherwise. By continuing to use the Services after a new version of the Terms has been posted, you agree to the revised Terms. If you do not agree with any modification, you must stop using walllet. No amendment or waiver of these Terms by you is valid unless in writing and signed by an authorized representative of PrimeUp LTD.

You may stop using walllet at any time. Because walllet is non-custodial, you can simply cease using the application; you may also delete the app or your local wallet. (If a formal account deletion mechanism is provided in-app, you can use that, but note that blockchain addresses associated with you will continue to exist on the blockchain.) We do not custody assets, so termination of Services by either party will not affect your ownership of your digital assets; you would need to use an alternative interface or wallet to access them after termination.

We reserve the right to suspend or terminate your access to walllet (in whole or in part) without prior notice if we reasonably suspect that you have violated these Terms, used the Services for unlawful purposes, or engaged in behavior that poses security, compliance, or reputational risks to us. We will not be liable to you for any losses that result from suspension or termination of your access to walllet in accordance with these Terms. In the event of termination, provisions of these Terms which by their nature should survive (such as ownership, disclaimers, limitations of liability, governing law, etc.) shall continue in effect.

Governing Law; Language.

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Dubai International Financial Centre (DIFC). The English text of these Terms prevails over any translation.

Informal Resolution.

Before starting arbitration or court proceedings, the parties must first attempt to resolve the dispute in good faith. You must send a written Dispute Notice describing the dispute and the relief sought to the contact details set out in the “Contact Us” section. If the dispute is not resolved within 30 days of receipt, either party may proceed under this Section 12.

Global Arbitration (non-US users).

Except as set out in Sections 12.4 and 12.6, any dispute, controversy or claim arising out of or relating to these Terms (a “Dispute”) shall be finally resolved by binding arbitration administered by the Dubai International Arbitration Centre (DIAC) under the DIAC Rules 2022. The seat (legal place) of arbitration is DIFC, Dubai, UAE; the language is English. The tribunal shall consist of one arbitrator (or three arbitrators if the aggregate value of claims exceeds USD 1,000,000). Hearings may be conducted remotely unless the tribunal directs otherwise. Discovery shall be limited to what the tribunal considers necessary and proportionate. The award is final and may be entered in any court of competent jurisdiction. Each party bears its own legal fees and costs, and the tribunal may allocate arbitration costs in its award.

Consumers in the UK/EEA (mandatory rights preserved).

If you are a consumer habitually resident in the UK or EEA, you may bring proceedings in your local courts and you will benefit from any mandatory consumer protection of your country of residence. Nothing in these Terms deprives you of such rights. If you nevertheless elect to arbitrate, Section 12.3 applies.

Courts; Injunctive and Supportive Relief.

For (a) any court proceedings permitted under Section 12.4, (b) applications for interim, injunctive or equitable relief, or (c) court applications in aid of arbitration (including appointment of arbitrators, protective measures, enforcement or annulment), the DIFC Courts have exclusive jurisdiction, provided that either party may seek urgent injunctive or equitable relief in any court having jurisdiction to protect intellectual property or confidential information.

United States Users — Individual Arbitration and Class-Action Waiver.

If you are domiciled in the United States, any Dispute shall be resolved by individual, binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in English with the Federal Arbitration Act (FAA) governing enforceability. The seat shall be the county of your residence in the United States, and hearings may be held by video/teleconference where permitted by the rules. Either party may bring an individual claim in small-claims court with appropriate jurisdiction instead of arbitration. To the fullest extent permitted by law, there is no class, consolidated, collective, or representative action or proceeding in arbitration or court; the arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim. If a court determines that this class-action waiver is unenforceable as to any claim, then as to that claim the arbitration agreement shall be unenforceable and the claim shall proceed in court.

Time Limits.

To the extent permitted by applicable law, any claim must be filed within one (1) year after the claim arose; otherwise, it is permanently barred.

No Jury Trial (US).

To the extent any claim proceeds in court rather than arbitration, you and we waive any right to a jury trial to the fullest extent permitted by law.

Severability.

If any part of this Section 12 is found unenforceable, the remainder shall remain in effect to the fullest extent permitted by law.

By using walllet, you acknowledge that you have read and agree to these Terms of Service. Please use walllet responsibly and securely, and don’t hesitate to reach out if you have any questions or issues. Enjoy managing your digital assets with walllet!

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please feel free to contact us:

Email: [email protected]

Postal Mail: PrimeUp LTD – Privacy Team

Office A, RAK DAO Business Centre, Al Rifaa, Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah, UAE