Disclaimer Policy

“As-Is” Service: walllet is provided to you “as is” and “as available.” We make no guarantees or warranties that the Service will be free of defects, vulnerabilities, or uninterrupted downtime. While we strive for high availability and security, unexpected outages or bugs may occur. Use walllet with the understanding that there could be occasional errors or technical issues. You should always keep backup access to your crypto (e.g., have another wallet as a contingency) in case walllet experiences issues, since the wallet is non-custodial and you can import your keys elsewhere if needed.

Emerging Technology Risk: walllet utilizes cutting-edge blockchain technology, including Ethereum’s ERC-4337 account abstraction, smart contracts, and passkey authentication. Emerging technologies inherently carry risks – there may be undiscovered bugs or vulnerabilities in the smart contracts or the account abstraction infrastructure. Even with audits and precautions, smart contracts can fail or be exploited, potentially leading to loss of funds. We do not guarantee that our smart contracts or the underlying blockchain protocols are error-free or immune to hacks. By using walllet, you acknowledge that you understand the experimental nature of such technologies and accept the risk that your assets could be lost due to a technical failure or security breach. We disclaim liability for any losses resulting from protocol-level issues or smart contract vulnerabilities.

No Custody or Key Storage: walllet is a non-custodial wallet. This means we never take possession of your cryptocurrencies, private keys, or passphrases. All keys are stored on your device (or within your Apple/Google secure storage via passkey). We cannot access, recover, or reset your keys. Accordingly, we also cannot reverse any transaction you make. Any transaction broadcast through walllet is ultimately processed by the decentralized blockchain network and is beyond our control. All blockchain transactions are final and irreversible – if you send funds to the wrong address or send the wrong amount, there is no undo. We want to emphasize: walllet (PrimeUp LTD) has zero ability to freeze, revert, or restore any crypto asset transaction. All we provide is the software interface. As a result, we disclaim any responsibility for your failure to securely manage your keys or for mistaken transactions.

Blockchain Network Dependency: walllet’s functionality relies on various blockchain networks (Ethereum and possibly others). We do not own or operate these networks. They are decentralized and can experience delays, congestion, or forks. Transactions might get stuck (“pending” for a long time), might fail (if, for example, gas prices spike beyond what was set), or might even be dropped. Additionally, network upgrades or changes (hard forks) could affect how your assets are recognized. We have no control over these network conditions and cannot guarantee that any transaction will be confirmed within a certain time or at all. If a blockchain network fails or encounters a consensus issue, your assets on that network could lose value or be in limbo. walllet disclaims liability for any losses or issues arising from blockchain network failures, errors, or changes, including situations like network forks, 51% attacks, double-spend attacks, or major protocol changes. You should stay informed about the status and news of the blockchains you use.

Third-Party Infrastructure: We integrate with third-party services to operate (e.g., node providers like Alchemy, account abstraction bundlers like ZeroDev, cloud servers on AWS). If any of these third-party services experience an outage or issue, walllet’s functionality could be degraded or temporarily unavailable. For instance, if our RPC provider goes down, the app may not show your balance or allow transactions until service resumes. We disclaim responsibility for downtime or errors caused by our third-party providers, though we will make efforts to mitigate and switch providers if needed. Similarly, if incorrect data is provided by third parties (like price feeds from CoinMarketCap), we are not liable for any actions you take based on that incorrect data. Use external information (prices, etc.) as approximate guidance, not guaranteed accuracy.

Software Compatibility: walllet is available on certain platforms (e.g., iOS, Android). We cannot guarantee it will run flawlessly on all devices or operating system versions. New OS updates or device models might introduce compatibility issues. We will try to keep up, but there might be short periods where bugs exist on new environments. Additionally, if you use jailbroken or rooted devices, or older unsupported OS versions, you may compromise security or functionality. We disclaim responsibility for issues arising from using walllet on unsupported or modified systems. Always download walllet from official app stores to avoid tampered versions.

No Key Recovery: Because walllet uses passkey authentication (biometrics or device-based keys) and no seed phrase, there is no “backup phrase” we can remind you of or any central recovery mechanism. If you lose access to your device(s) and your linked Apple iCloud or Google account, you could lose access to your wallet permanently. We cannot reset your passkey or give you a new one; we never receive it in the first place. While using platform passkeys is convenient (no need to write down a seed), it places the onus on you to maintain your device and account access. We strongly warn: if you change phones, ensure you have device backups or the same iCloud/Google account on the new phone to carry over your passkey. If you suspect your device or account is compromised, act quickly (revoke keys if possible, etc.). walllet disclaims any liability for losses due to lost access or compromised passkeys, since we have no control over that. This is similar to losing a physical wallet – if you lose it, the contents are gone. Here, if you lose your digital keys, we cannot help retrieve your crypto.

User’s Responsibility for Security: You are solely responsible for maintaining the confidentiality and security of your authentication credentials (device PIN, biometric, etc.) and any backup methods. If you choose to store a backup of your wallet (say, exporting a private key or adding a recovery method when available), it is your duty to guard that securely. Any unauthorized access to your walllet due to your failure to secure your device or credentials is your responsibility. For example, if someone knows your phone’s PIN or you add someone else’s fingerprint to your phone, they could open walllet and move funds. We cannot distinguish authorized vs. unauthorized use from our side – a transaction signed with your key is assumed legitimate. Thus, we disclaim responsibility for any unauthorized transactions or access to your wallet. Use all security features available on your device (strong passcode, biometric lock, 2FA for your Apple/Google account, etc.). We also advise not to share devices that have your wallet with people you do not fully trust.

Credential Manager Reliance: walllet leverages the security of Apple’s iCloud Keychain and Google’s Password Manager / Android Keystore for passkeys. While these are robust and industry-standard systems, we do not control their operation. Issues with those services – for example, an extended iCloud outage, a bug in Google’s authentication system, or even policy changes by those providers – could affect your ability to authenticate. Additionally, if your Apple/Google account is compromised (for instance, someone phishing your Apple ID password), an attacker might access your passkeys synced in the cloud. We urge you to secure your Apple/Google account with strong unique passwords and two-factor authentication. We disclaim liability for any loss or lockout caused by failures or breaches of Apple’s or Google’s systems. That said, these companies have strong security track records, and using their secure enclave is generally safer than users handling raw keys. But nothing is foolproof – be aware of this dependency.

No Company Access: To reiterate, PrimeUp LTD cannot access your wallet or funds. We do not have “admin keys” or backdoors into the smart contract wallet or your credentials. Some users might mistakenly think contacting us can help retrieve lost funds or keys – unfortunately, it cannot. We provide the software and infrastructure but not custodial services. This is a deliberate design for your privacy and control. The flip side is that you do not have typical “forgot password” recourse. This is a core principle of decentralization: control comes with responsibility. We want you to succeed in self-custody, but we cannot accept liability for self-custody risks.

Not Financial Advice: All information and content provided by walllet (including any in-app explanations, blog posts, or customer support communications) is for informational purposes only. We are not financial advisors, and nothing we provide should be construed as financial or investment advice. The crypto assets and services accessible via walllet can be highly risky and volatile. Do your own research before making any financial decisions. If you choose to engage in trading, staking, investing, or any other financial activity via walllet, you assume full responsibility for the outcomes. If we provide educational content or market info, it is generic and not tailored to your personal situation. You should consult with a qualified financial advisor if you need personalized advice. We specifically disclaim any liability for losses incurred in connection with any trading or investment activity you undertake using walllet or based on information from walllet.

Tax and Legal Compliance: walllet makes no representations concerning the tax implications or legal compliance of your cryptocurrency activities. You are solely responsible for reporting and paying any applicable taxes in your jurisdiction arising from your use of walllet (e.g., capital gains, income from airdrops, etc.). We do not provide tax documents or reporting – however, you can access your transaction history via the blockchain for record-keeping. Similarly, you must ensure your use of walllet complies with local laws (e.g., some countries restrict crypto usage or require certain disclosures). We disclaim responsibility for your tax obligations or legal compliance – those are outside the scope of our Service. If you are unsure about these obligations, please seek professional advice.

Market Volatility and Loss of Value: The cryptocurrency market is extremely volatile. Asset values can swing widely in short time frames, and tokens may even become worthless if projects fail. Using walllet exposes you to the risk of sudden financial loss due to market conditions. The inclusion of any token in walllet’s interface (like showing its balance or price) does not mean we endorse it or believe it has value. We disclaim any responsibility for losses due to market movements. Even stablecoins can depeg, and “stable” yields can vanish – always understand the specific asset’s risks. Only invest what you can afford to lose. walllet is just a tool; it cannot shield you from market risk.

Third-Party Content and DApp Use: When you use walllet to view content (like in-app browser for dApps or news) or interact with any third-party application, we do not control or guarantee the content, accuracy, or functionality of those third-party services. For example: if you connect to a DeFi lending app via walllet, any information it shows (interest rates, etc.) comes from them, not us. If that information is wrong or misleading, we are not accountable. Likewise, any agreements or transactions you enter into with third parties are solely between you and that provider. We do not endorse any specific dApp or token. Inclusion in our interface (like listing popular dApps) is for convenience, not recommendation. You must use your own judgment and caution. Many dApps carry significant risk (smart contract exploits, rug pulls, etc.). We disclaim any liability for losses or damages arising from your use of or reliance on any third-party dApp, service, or token accessible through walllet. Be especially wary of granting approvals to smart contracts – malicious contracts could drain your wallet. walllet may provide warnings (if we have security info), but it might not catch everything. Ultimately, it’s your responsibility to vet third-party services.

No Partner Endorsement: walllet may feature integration with certain partners or display logos of third-party services (e.g., showing “Buy crypto with ” or listing partner dApps). Such presence is not an endorsement or guarantee of those services. We do basic due diligence before integrating any partner, but we cannot guarantee their performance or honesty. Use third-party partner services at your own risk. If a partner fails to deliver services (e.g., an on-ramp doesn’t send you crypto after you paid, or a rewards partner doesn’t honor a promotion), that is between you and them. We disclaim liability for partner failures, though we welcome feedback and will reconsider partnerships that harm users.

Crypto-Inherent Risks: By using walllet, you acknowledge that dealing in cryptocurrencies and blockchain assets involves numerous risks. These include, but are not limited to: sudden market crashes; liquidity risk (you may not find buyers for an asset when you want to sell); regulatory risk (l can change making it hard or illegal to use assets); counterparty risk (if interacting with protocols or others); and technological risk (discussed earlier – hacks, bugs). You explicitly agree that you understand these risks and are willing to bear any and all consequences of engaging in this ecosystem. walllet is merely a platform; all decisions and their results rest with you. We encourage you to operate only within your understanding and risk tolerance. If something in crypto is too good to be true (e.g., very high yields), it likely carries high risk.

Responsibility for Transactions: Any transaction broadcast from your walllet address – whether initiated by you or possibly triggered by a smart contract you authorized – is ultimately your responsibility. Be extremely careful with approvals (for example, granting a DeFi contract permission to spend your tokens). Scams often trick users into signing away rights. walllet cannot detect or prevent all malicious attempts – for instance, a dApp might present itself innocuously but have malicious code. If you approve it, the blockchain will execute it. We are not responsible for any loss due to malicious third-party behavior or your mishandling of transaction approvals. Always double-check what a transaction message says. When in doubt, reject. There is a risk of phishing: fake sites or apps impersonating walllet or other services. Always ensure you are using the official walllet app and double-check URLs in the wallet browser. We disclaim liability for losses if you fall victim to phishing or other social engineering – although we sympathize deeply with victims, we have no recourse to recover funds (blockchains are unforgiving in this regard).

Limitation of Liability: In no event shall PrimeUp LTD or the walllet team be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of walllet, even if we have been advised of the possibility of such damages. This includes losses of funds, profits, data, or any other intangible losses. Our liability for direct damages (if any) is limited – as detailed in the Terms, typically not exceeding $100 in aggregate. By using walllet, you agree that this limitation of liability is reasonable given the nature of the free (at present) service. If you do not agree, you should not use the platform. Essentially, you cannot hold walllet/PrimeUp responsible for financial losses you experience through the wallet. We provide tools but do not take custody or execute trades on your behalf; thus, we can’t absorb that risk.

No Insurance or Guarantees: Unlike a bank account, the funds in your crypto wallet are not insured by any government or insured institution. There is no FDIC or SIPC for crypto (with very limited exceptions on certain platforms, not applicable here). Similarly, we do not offer any private insurance. If you lose crypto due to any reason, there is no guarantee you will recover it. You use walllet with the understanding that there is a real possibility of total loss. Only engage with amounts you can bear to lose.

User Indemnification: This is mentioned in Terms, but to put it plainly: if your use of walllet results in a legal claim or dispute (for example, you do something illegal and a third party or authority comes after us for it, or you violate someone’s rights using the wallet), you agree to indemnify us – meaning you’ll protect and compensate PrimeUp LTD for any costs or damages arising from your actions. We operate under the assumption that users will use our tools lawfully and ethically; if someone doesn’t, that’s on them, not on the tool provider.

Force Majeure Events: We are not responsible for failures to perform our obligations due to events beyond our reasonable control. This can include: natural disasters, war, acts of government, widespread internet or power outages, cyberattacks on critical infrastructure, pandemic-related disruptions, or blockchain-wide failures. If such events occur, walllet’s service could be disrupted or halted. We will try to restore service as soon as feasible, but we disclaim liability for any consequences of prolonged downtime or service unavailability due to these forces. In extreme scenarios (like a major regulatory ban or injunction), we might have to disable certain features or the entire service to comply – again, not something we desire, but possible.

Regulatory Uncertainty: Cryptocurrency regulations are in flux worldwide. Governments may implement sudden policies that impact your ability to use walllet or certain features (e.g., banning DeFi, requiring KYC for certain transactions, etc.). We do not provide legal advice on whether your use of walllet is permitted in your jurisdiction – you must ensure that. If a regulatory change compels us to restrict access (say, blocking users from a certain country or disabling a feature that becomes regulated), we may do so with little notice. We disclaim liability for any inconvenience or loss of functionality due to compliance with the law. We will endeavor to communicate changes, but sometimes immediate action is needed. Always stay aware of your local laws concerning crypto.

Updates and Deprecation: We might update or change the walllet application, including altering or removing features. For instance, if a partner service shuts down, that feature may cease. If account abstraction standards evolve, we may migrate to new contract versions. There’s also a risk that older versions of the app may become deprecated (not supported) and using them could be insecure. We disclaim any responsibility for issues arising if you fail to update the app in a timely manner. Always use the latest version for security. If we ever sunset walllet (stop development/support), we will inform users so you can move to alternatives. The smart contract wallet itself would likely still exist on-chain (you could interact via other interfaces), but the walllet-specific support may end. That scenario is unlikely in the near term, but still – no software is guaranteed perpetually.